If you want to exchange a product, please follow these instructions:

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Please place a new order and return the unwanted item.

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If you purchased your items at a special price please contact us for help. All sale and promotional items are non refundable.

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If it's a faulty item please contact us first so we can arrange return postage fees.

 

Worn merchandise is not returnable, please make sure your shoes fit correctly prior to wearing them outdoors, especially on small children.

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If you do not qualify for free returns please take your package to any courier of your choice. Our return address is;

9 Millerton Avenue

Inverness 

Scotland

IV3 8RY

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All returned items should be wrapped and well packaged so that the packaging is not damaged. Return all items with original packaging if possible and the tags must still be attached. You may not tape or paste anything directly on the product's original packaging. Please note products brought in our sales are non refundable.

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The right to return or exchange a product does not apply to goods with broken seals / without tags. The right to return or exchange a product also does not apply to certain items due to health or hygiene reasons, such as underwear.

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NOTE! You are the customer who has the financial responsibility for your shipment coming to us. Please note the package tracking number of the package that you ship in return to us and request a receipt.

All clothes that are returned must be unworn and unwashed. 

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Of course, we want you to be satisfied with your product and have the opportunity to open the package and look more closely at the product. If the product is not as you have imagined, you have 14 days to return it.